Return/Refund Policy

If you are not satisfied with your order or disappointed with the product or service, we would like to know more about your experience. To initiate the exchange or return of an order, please write to order@jamesongroupindia.com, within 24 hours of placing the order. Our team will examine the products returned to verify if they product is in a condition to be exchanged. All returnable products must be accompanied by the original receipt, a return/exchange authorization number (received from the redressal team), and be in saleable condition. Courier costs are nonrefundable and need to be borne by the customer. Please note orders for Gift boxes are not applicable for exchange or refund. There is a provision for a replacement. If the products delivered to you are damaged/ defective, then only we can consider your return request. We may require a photo of the damaged product along with bill details.